Refund and Returns Policy

Order Cancellation & Refund Policy

• If you cancel an order, the refund process will begin within 14 business days from the date of cancellation request submission.
• You will receive an email update once your refund has been initiated.
• The time for the refund to reflect in your account depends on your payment method and the policies of your issuing bank.
• We will refund the full product amount; however, your bank may apply transaction fees as per their policy.
• If we do not receive a response from the customer within 7 days, the order will be automatically canceled.
• Refunds for credit card payments will be processed only for the amount received by us, and any bank charges will be borne by the customer.
• All refunds will be processed via bank transfer. For cash-on-delivery (COD) payments, customers must provide their bank details to receive a refund.

Return & Exchange Policy

• If a product is damaged during transit, an exchange request must be submitted within 5 business days of receiving the order.
• No order cancellations or returns will be accepted once the product is delivered.
• Customers requesting an exchange due to damage must contact us via email or phone (details available on our website).
• Customers must provide images or videos of the damaged product while submitting their complaint.